Business Phone Systems Managed by Your IT Team
Your phone system runs on your network — so the team managing your network should manage your phones. Velocigo delivers a modern, cloud-based business phone system (VoIP/UCaaS) hosted on AWS for high availability, with the call quality, reliability, and support that standalone phone vendors can’t match. No contract, custom setup included, and simple, predictable per-handset pricing.
What You Get
Enterprise calling features, included. Unlimited domestic calling, custom interactive voice response (IVR) menus, call routing, call queues, presence, transfer, do-not-disturb, conference bridge, voicemail, and voicemail-to-email — the full feature set, not a stripped-down base plan.
Work from anywhere. A web portal plus desktop and mobile apps put your business line on any laptop or smartphone, so your team sounds like one company whether they’re at their desk or on the road.
AWS-hosted and reliable. The platform runs on Amazon Web Services for high availability, with low bandwidth requirements and excellent voice quality — supported by the same team that already runs your network.
Free local numbers and custom setup. Number porting, custom configuration, and free local phone numbers are part of the engagement — no surprise onboarding fees.
Fax, still handled. Inbound fax-to-email and a low-volume e-fax portal are available for the workflows that still need them.
Built-In AI for Your Phone System
This isn’t just dial tone. Velocigo’s platform includes custom AI capabilities that turn everyday calls into insight: call transcription, post-call analytics, and real-time suggestions that help your team sharpen sales conversations and customer service while they’re happening. It’s a natural extension of our AI solutions — applied right at the phone.
Desk Phones & Softphones
Prefer a physical handset? We provision and pre-configure Yealink IP phones — from everyday desk sets to full-duplex conference phones for your meeting rooms — plug-and-play out of the box. Prefer all-software? The web portal, desktop app, and mobile app give each person a full softphone on any device. Mix and match to fit how your team actually works.
Why Businesses Switch
Aging on-premises PBX hardware, copper-line retirements, per-line pricing that punishes growth, and phone vendors who blame “the network” for every problem. Cloud phone service typically cuts telecom cost while adding capability — and when we manage both phones and network, there’s no finger-pointing.
Frequently Asked Questions
Will call quality suffer on VoIP? Not on a properly configured network. We assess your bandwidth and configure QoS before cutover — this is exactly why phone service belongs with your IT provider.
Can we keep our numbers? Yes. Existing numbers port to the new system.
What happens if the internet goes down? Calls automatically fail over to mobile apps or a forwarding number, so you never go dark.
